Customer Support (English or Korean Welcome)

Responsibilities

You will handle inquiries about Paint Yours. We provide prompt, thoughtful service to give customers the best possible art experience. In this role, you will help resolve each customer's concerns, one by one.

Key responsibilities

Key responsibilities include responding to customer inquiries
Handle order-related requests, including address changes, product questions and shipping inquiries
Enter and process data
Advise customers on submitted photos, including image quality and composition
Suggest improvements to FAQs and manuals

Why we are hiring
Because our products are made to order, we often receive questions such as whether a photo is suitable or when an order will arrive. Each inquiry requires an individual approach and carefully chosen words, and we are looking for someone to help us respond. If you can support customers in English or Korean, we can offer a broader range of responsibilities. You are also welcome to start with Japanese-language support only.

About Midwave
Midwave operates Paint Yours, a service that turns treasured photos into one-of-a-kind painting kits. Our small team handles everything from planning and sales to customer support. We actively use AI and automation tools as we expand beyond Japan into overseas markets, with a focus on South Korea.

Requirements

Basic computer skills, including Google Sheets and Slack
The ability to write clear, courteous messages
The ability to understand each customer's situation and respond with empathy
The ability to prioritize and adapt to changing situations
The ability to communicate effectively with team members

Preferred skills and experience

Reading and writing skills in English or Korean; either language is welcome
Customer support experience in e-commerce or the service industry
Experience using Shopify, Gmail and LINE Official Account
Experience creating or improving FAQs and manuals
Knowledge of photo editing and image processing

Employment terms

Employment type	Full-time or part-time We will discuss the employment arrangement during the selection process, based on your preferences and experience.
Primary location	Headquarters: EAT PLAY WORKS 3F, 5-4-16 Hiroo, Shibuya, Tokyo A 1-minute walk from Hiroo Station Remote work may be discussed once you are familiar with the role.
Working hours	Full-time: 9:30–18:30 (8 working hours and a 1-hour break), 5 days per week Part-time: from 3 days per week and 4 hours per day, on a shift basis
Compensation	Full-time: JPY 230,000–300,000 per month Part-time: JPY 1,300–1,800 per hour Compensation is determined based on experience and language skills. Candidates able to support customers in English or Korean will receive preferential consideration.
Salary reviews and bonuses	Available, depending on business performance and individual evaluation
Days off and leave	Full-time: two days off each week (Saturday and Sunday), plus public holidays Part-time: based on the shift schedule
Probation period	3 months Employment terms and benefits remain unchanged during the probation period.
Benefits	Full social insurance coverage; eligibility for part-time staff depends on working hours Commuting expenses covered up to JPY 30,000 Paid leave No dress code Computer, monitor and other equipment provided Complimentary drinks