E-commerce Operations (Future Team Lead)

Responsibilities

You will build packing and shipping workflows and manage quality for Paint Yours. Every order is customized, and you will develop systems to deliver each one accurately, quickly and without errors. Over time, you will take the lead in designing operations across the team.

Key responsibilities

Review order data and manage shipping instructions
Design packing and shipping workflows and manage quality
Manage inventory and supplies, and place purchase orders
Improve workflows using tools such as inspection systems, and maintain operating manuals
Plan staffing needs and manage shifts

Why we are hiring
As the business grows, order volumes are increasing and our packing and shipping team is expanding. We are looking for someone who can support day-to-day fulfillment while building a stable team structure, so we can reliably deliver more orders without compromising quality. In the future, we expect you to lead operations as a whole, including process improvement and staffing.

About Midwave
Midwave operates Paint Yours, a service that turns treasured photos into one-of-a-kind painting kits. Our small team handles everything from planning and sales to customer support. We actively use AI and automation tools as we expand beyond Japan into overseas markets, with a focus on South Korea.

Requirements

Basic computer skills, including Google Sheets and Slack
A careful approach to work with an emphasis on accuracy
The ability to prioritize and adapt to changing situations
The ability to communicate effectively with team members

Preferred skills and experience

Experience in packing, shipping or dispatch management in e-commerce or logistics
Experience managing on-site operations in a warehouse, store or similar environment
Experience managing part-time staff or shift schedules
Experience managing inventory and supplies, procurement and ordering
Experience improving workflows or creating operating manuals
Experience improving efficiency with spreadsheets and other tools
Business-level English

Employment terms

Employment type	Full-time
Primary location	Warehouse: Petit Maison Hiroo 1F, 5-10-11 Hiroo, Shibuya, Tokyo A 4-minute walk from Hiroo Station
Working hours	9:30–18:30 (8 working hours and a 1-hour break), 5 days per week
Compensation	JPY 280,000–400,000 per month, including a fixed allowance for 30 hours of overtime Overtime beyond 30 hours is paid separately. Compensation is determined based on experience and skills.
Salary reviews and bonuses	Salary reviews: twice a year, with a review meeting every six months Bonuses: twice a year, depending on business performance and individual evaluation
Days off and leave	Two days off each week (Saturday and Sunday), plus public holidays
Probation period	3 months Employment terms and benefits remain unchanged during the probation period.
Benefits	Commuting expenses covered up to JPY 30,000 Full social insurance coverage Health checkups Paid leave No dress code Computer, monitor and other equipment provided